Frequently Asked Questions/More Info
Below you will find the answers to the most commonly asked questions. If you need further assistance please email us at ketchcc@gmail.com.
Processing Time
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5-7 business days excluding Sundays and Holidays. Shipping time is not included in processing time.
Payment Methods
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Apple Pay
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Credit / Debit Cards
Customer Care Instructions
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Please wait 24hrs before washing your garment. Turn garment inside out. Machine wash cold. No bleach or softener. Do not dry clean. Tumble dry low or hang to dry. Do not iron on design; turn inside out to iron.
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No soaking. No scrubbing. Air dry.
Privacy and Saftey
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Your privacy is of the highest importance to us. Your name and email address will not be shared with any other business other than ours. We will only use your provided name and email address to contact you about your order, if needed.
Shipping and Return Policy
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No shipping on Saturday (after 12pm), Sunday or holidays.
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A tracking number will be provided via email once your order has shipped.
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We ship via UPS or USPS.
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Not responsible for packages delivered to P.O. Boxes.
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​If there is a mistake on our end, please email using our Contact Us form so that we can rectify the issue and reach a satisfied resolution.​